We've distilled being a great Plaetos Facilitator to three core behaviors, being:
Being a gracious Facilitator means being considerate and respectful of others at all times, and in every situation. As Facilitator, you can model this positive behaviour by:
Giving positive reinforcement
It’s important to encourage people, especially those who are less assertive, to state their opinions. Therefore, when someone brings up a good point, provide some positive feedback. This shows them their participation is appreciated, and it's likely that they will feel confident enough again to bring up another idea.
- “Thanks for saying that. No one has mentioned that before. What do others think?”
- “Thanks for that helpful contribution. It is not easy to share such a personal experience. That was very courageous.”
Asking follow-up questions and occasionally paraphrasing comments for the group to ponder is a good way to stimulate participation. A combination of initiating and probing questions can be an effective approach to bring out participants’ ideas further.
There's more on this in our article: Asking good questions while running your forum
- “(NAME), you mentioned (XXX) but I'd be interested to know what the men in the group think of this. Can anyone shed some insight?"
Summarizing or "mirroring"
Summarizing what has been discussed so far may help others focus on new ideas and perspectives on the issue raised. It's a powerful way you can help your participants feel heard.