We've distilled being a great Plaetos Facilitator to three core behaviors, being:
- In control
To keep the forum discussion focused and energized, and to create an environment for all to have a chance to participate, a Plaetos Facilitator needs to remain neutral. Here's how.
Remain objective and open
When you're in the forum and moderating the group's discussion, help group members share their views. This does not mean that you have no opinions, but instead, it means not taking a side on issues raised in your forum.
Stay off the soapbox
The best Facilitators listen much more than they talk. Be aware of the following red flags in your engagement with the group:
- Contributing too much
- Feeling the need to address all questions
- Having the group interact more with you than with each other
- Engaging in heavy dialogue with individual members of the group
Avoid being seen as the "expert"
Some participants may look to you to provide the answers to challenging questions or situations. Don't provide "your answer" to the issue at hand. It's your chance to turn the situation back to the questioner or ask the question of the whole group.
You could try:
- "How would you handle that?"
- "Do others have any insights?”
- "How do some of the rest of you feel about that?"
Be aware of your own "hot buttons"
Know where you stand on the issues, where your own prejudices and biases lie, and where you are in your own self-awareness. And remember, it's about Participants, not you. The rich data is your reward for neutrality, and future participation, because you were fair and gave everyone a go.