The Plaetos House Rules are there to, firstly, send signals about behavior expectations. They are rarely deliberately breached but the Plaetos platform is built so you can, if you need to, enforce them.
Plaetos' artificial intelligence is designed to work "hand-in-glove" with the human Facilitator. It will intercept toxic language and rude words, as well as Personally Identifiable Information (like names, email addresses or job titles) and unhappy people. The algorithms alert you to potential trouble through your Notifications page.
If you receive an alert, you will then need to decide whether these alerts require a response from you, and if they do, what response is appropriate. Additionally, the Plaetos AI may not pick up subtler behaviours that may be in breach of the House Rules. For these you will need to make an human expert judgement - just as you would in a face-to-face meeting - about how to respond.
Here are some things to consider, should you be alerted to problematic behavior by a Plaetos Participant:
Stage 1: Catch problematic behaviour early
Do this by replying to the Participant openly in the Discussion. Use the behavior to your advantage and dive deep into it, directly asking for people to share alternative points of view. An example might be comments bordering on racist (whether in named or anonymous settings). Actively ask for replies from people who might feel they are the target of the escalating language.
Stage 2: Send a Private Message
If the Participant continues their behaviour, Private Message them reminding them of the commitment they made in the House Rules, referring to the specific rule they are breaching. Remind the Participant that the forum is for everyone, and that your role as Facilitator is to keep the forum fair and safe for all.
Stage 3: Escalate to 3rd warning and ban procedure
If the bad behavior still continues, PM them again explaining the last resort procedure (below) for repeated breaches.
Stage 4: Blocking and banning
We've never had to do this, but we've built Plaetos for the exceptions, even if they're rarely used.
If you've given three forms of warnings, then:
- Moderate the problematic comments (edit out the bad stuff) using the Edit icon (that looks like a pencil), but leave them in the thread.
- OR - Click on the Mute icon at the top of one of their comments - this is the icon that looks like a speaker, and will prevent this Participant commenting further in this conversation. You can unmute them by clicking on the icon again if you wish.
Generally, participants will report comments to you that they think are inappropriate (via Private Message), but it is best to moderate the conversations vigilantly to pick up on bad behavior yourself. Trust your judgement, and remember you can always get in touch with us at email@example.com if you need more help.